Welcome to Wellnessday
These Terms & Conditions govern your use of the Wellnessday website and transactions involving Wellnessday's goods and/or services.
By accessing or using our website, you agree to these Terms & Conditions.
General
Wellnessday reserves the right to update or amend these Terms & Conditions from time to time where permitted by applicable law.
Nothing in these Terms & Conditions is intended to exclude or restrict any statutory rights available to consumers under applicable Malaysian law.
Site Contents & Copyright
Unless otherwise stated, all materials appearing on this website, including text, images, illustrations, designs, photographs, videos, graphics and logos, are owned by, controlled by or licensed to Wellnessday.
These materials may not be reproduced, distributed, modified or used for commercial purposes without prior written permission from Wellnessday.
Products
Product images displayed on our website are for illustration and reference purposes only. Actual product appearance, packaging or colors may vary slightly from what is displayed.
Services & Packages
Wellnessday's wellness services are provided according to individual circumstances, suitability and the applicable service or package terms.
Information provided through our website and communications is for general wellness purposes and is not intended to constitute medical advice, diagnosis or medical treatment.
Package validity, usage, appointments, cancellations, transfers and other applicable conditions may be subject to the terms communicated at the time of purchase.
Website Access
Wellnessday reserves the right to restrict or suspend access to the website in cases of misuse, violation of these Terms & Conditions or conduct that may adversely affect Wellnessday or other users, subject to applicable law.
RETURN & REFUND POLICY
Goods & Products
Return or refund requests for goods and products are subject to verification and proof of purchase.
Where applicable, products should be returned in their original condition and packaging. Used, opened or damaged products may not be eligible for return or refund, subject to applicable Malaysian law.
Services & Packages
For Wellnessday services and packages, submission of a refund request does not guarantee approval. Each request will be reviewed individually based on the relevant purchase, payment, service and usage records.
Following verification, Wellnessday may approve or reject a request, apply applicable and lawful deductions, or request further information where necessary.
The receipt, acceptance or processing of a refund request is for administrative review purposes only and does not constitute confirmation or acknowledgment that a refund is payable.
Where a refund is approved, the applicable refund amount and processing arrangements will be communicated to the customer.
Consumer Rights
Where a refund request relates to a transaction protected under Malaysian law, the request will be assessed in accordance with the customer's applicable statutory rights and Wellnessday's lawful contractual terms.
Nothing in this Return & Refund Policy is intended to exclude, restrict or override any statutory rights or remedies that cannot lawfully be excluded.
Contact Us
For inquiries regarding these Terms & Conditions, returns or refunds, please contact Wellnessday at +6012-253 2217